Frequently asked questions...

Do I have to sign a contract?

 

We don't need any long term commitments from you. All we ask is for you to sign and return our terms of agreement form so you are clear on all aspects of the service we provide. Should the time come when you require no further help, please inform us by calling or writing and complete the current month you've paid Housework Magic for. Please view our terms of agreement PDF for more information.


 

Can I cancel at anytime?

 

Yes. As mentioned above, please inform us of a date you wish to finish and complete the current month you've paid Housework Magic for as we do not provide refunds for our monthly payment.


Do you provide the cleaning products?

 

No. You provide the cleaning materials for our regular weekly and fortnightly house cleaning services. This way it allows us to keep our prices competitive and gives you the choice of preferred cleaning products being used.


What insurance do you have?

 

For your peace of mind we have comprehensive insurance, covering up to £1,000,000. Please see our terms of agreement (PDF link above) for more information.


Can I meet the cleaner before my first house clean?

 

Of course. We arrange a time convenient for you to meet one of our excellent cleaners.


Are your cleaners reference checked?

 

Every one of our cleaners has been thouroughly vetted, has submitted proof of idenity, proof of address and provided us with extensive reference information. With this in mind, and an interview process which filters out only the very best applicants, we make sure you have the right person available to help with those housework chores.

 

Do they speak English?

 

Yes. We provide you with the best available person: no one is appointed to a job unless they are competent to do it-this includes being able to communicate well with you.


What if I am not happy with my cleaner?

 

In the unlikely scenario you're not happy about anything, please let us know and we'll do our best to sort it out immediately. If this requires a change of person, we will discuss all aspects with you and look to resolve quickly.

 

 

 

 

Call us or click on your area to contact us regarding house cleaning.

If you're looking for work we always have a place for honest, reliable and trustworthy people that enjoy cleaning. You'll need to have at least 2 references and give us information on your ID/address so we can do our checks. Competitive pay and flexible schedules will support the work/life balance you need. Call below to your local area or click on your region to contact through our website or email.

Portsmouth-Covering Portsmouth, Southsea, Fareham and Gosport 0800 358 0049

Emsworth-Covering Emsworth, Havant and Waterlooville 0800 358 0049

Chichester-Covering Chichester, Fishbourne and Bosham 0800 358 0049

Christchurch-Covering Christchurch and Bournemouth 01202 476 317

Harrow-Covering Harrow, Kenton, Ruislip, Stanmore, Moor Park & Pinner 0800 195 0687

St Albans-Covering St Albans, Welwyn, Welwyn Garden City, Harpenden, Hatfield, Potters Bar and Borehamwood 01582 518 604

Luton-Covering Luton, Dunstable and Hitchin 07920 402494 / 07958 696 800

 

 

 

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Need a house cleaner? We have plenty of house cleaners ready to help with those domestic chores